Delta Dental of Kentucky is continuing business as usual and we remain fully operational at present time.  Customer service representatives will be available by phone from 8am – 5pm EST, Monday through Friday and automated services will continue to be available 24/7. 

 

Our Response to the COVID-19 Pandemic

Delta Dental of Kentucky has remained open and fully operational since the COVID-19 crisis arrived in early 2020. We have continued our commitment to the community through these unprecedented times and have remained diligent in developing programs that provide financial support to those in need. Being a part of the community for 54 years means we have a responsibility to take our commitment to the community seriously and provide support when needed.

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    $1.7M COVID-19 Emergency Fund for Kentucky's Non-profits

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    $5.5M Provider Advance Payment Program for participating network providers

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    2,000 Smile Protection PPE Kits donated to all participating network providers and non-profit Dental Clinic partners

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    $50,000 donation to local COVID-19 Relief programs

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    4,000+ KN95 masks and PPE provided to Kentucky Hospitals

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    Virtual Teeth-on-the-Go Program available to teachers across the state

Support for Dental Providers

Due to the financial strain the pandemic has caused, Delta Dental of Kentucky developed the Provider Advance Payment Program. This program gave our participating providers the opportunity to receive an interest-free advance reimbursement payment. This program aimed to provide financial support for operational expenses and continuous essential healthcare services during these unprecedented times.

Smile Protection PPE Kit

Delta Dental of Kentucky is committed to providing assistance to our valued network of providers during this unprecedented time.  We understand the availability and authenticity issues providers encountering in trying to source PPE to re-open your office.  In order to help, we have been able to source level 3 surgical masks, nitrile gloves and face shields for ourparticipating provider offices.

Smile Protection Kits are being assembled and are available free-of-charge to each in-network dentist.

Request your kit

Important information and additional updates for dentists can be found here.

Relief for Kentucky's Non-Profits

The Delta Dental of Kentucky Foundation committed $1.7M for the COVID-19 Emergency Fund to help Kentucky non-profits with immediate needs during these challenging times. This Emergency Fund aimed to provide financial support to non-profit organizations who needed assistance with maintaining essential business functions and operations during and beyond the current crisis we are facing. While our traditional Foundation grants focus on organziations who provide dental treatment and oral health education, this Emergency Fund program offered unrestricted relief grants, allowing non-profit organizations to allocate funds as needed to continue serving communities throughout the Commonwealth.

Dental Care During COVID-19

Should you go to the dentist?

Many dental offices are open and eager to see you. Your dental office is taking extra measures to keep you and your family safe. This may include pre-appointment screenings to gauge potential exposure to COVID-19, temperature checks, changes to check-in and waiting room procedures, extra cleaning and sanitation measures and additional personal protective equipment for patients and staff, including face shields, face masks and gowns. Staff members are checked for symptoms, including temperatures, before they begin each work day.

The decision to visit the dentist during the COVID-19 pandemic is deeply personal and should be based on a variety of factors. Some organizations, like the U.S. Centers for Disease Control and Prevention and the American Dental Association, recommend that dentists prioritize urgent care appointments over non-urgent care appointments.

All offices are following infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). As well as following activities of these agencies to stay up-to-date on any new rulings or guidance that may be issued.

What to expect at dental appointments

The next time you go to the dentist, things may be a bit different due to of COVID-19. Here’s some information on the changes you might see.

Prior to your appointment:

• To allow social distancing between patients, you may have fewer appointment time options or need to wait longer to get an appointment.

• You may be asked screening questions to make sure you have not traveled recently, do not have any COVID-19 symptoms or have not been in contact with anyone with COVID-19.

• You may be reminded that you cannot bring anyone with you to your appointment (children, spouse, family member, caregiver, etc.).

Day of appointment:

• You may be asked to complete a form with similar screening questions about having symptoms.

• You may be asked to take your temperature when you come into the building.

• You ay be asked to wait in your car.

• Waiting rooms may have fewer chairs and there won’t be magazines or toys.

• Many offices will ask you to wear a mask. If you have one, you may want to bring it with you.

• You may be asked to wash your hands before going to the treatment room or hand sanitizer may also be available.

During your appointment:

• Staff may be wearing face shields, masks, gowns and head coverings.

• Treatment may be modified to reduce the amount of aerosols created. For example, the hygienist may hand-polish your teeth instead of ultrasonic cleaning.

• You may see additional dividers, such as Plexiglas, at the front desk and throughout the office.

Using teledentistry

Depending on your oral health needs, you may consider teledentistry. Using video chat, dentists can provide a virtual consultation and diagnose emergency situations to determine if you need to schedule an in-person visit.

Delta Dental members who receive teledentistry services from a licensed dentist are actively involved in their treatment decisions. Working with your dentist, you can choose how and when you receive in-person follow-up treatment for a covered service. Teledentistry claims will be paid with the same speed as traditional claims and Delta Dental dentists have been notified on how to code these claims for quick and easy processing.

Keeping up with your oral health at home

Keeping up with your oral hygiene is more important than ever! By being proactive, you can decrease your risk for tooth decay and gum disease, which can weaken your immune system. Take care of your teeth and gums with a thorough, at-home oral care routine that includes regular brushing, flossing and healthy eating.