Delta Dental of Kentucky is actively monitoring the COVID-19 pandemic and its impact on the communities we serve.  The health, safety and smiles of our members, clients, dental providers and employees remains our top priority. Changes in the workplace have been implemented that allow all except a few essential employees to work from home and ensures that business will continue as usual and we remain fully operational at present time.  Customer service representatives will be available by phone from 8am – 4pm EST, Monday through Friday and automated services will continue to be available 24/7. 

Changes to Individual and Family Dental Plans

As of July 2019, Delta Dental of Kentucky (DDKY) handles all calls, claims processing and written inquiries for Kentucky individual plans. This applies to all individual plans including our EHB Individual Plan (PIKY01/PIKYID), Kentucky Retirement Systems (KRSRET/KRSID), Kentucky Retired Teachers Association (KRTA/KRTAID), and International Brotherhood of Electrical Workers (IBEW/IBEWID). Please use DDKY’s general contact information for submitting claims, mailing inquiries and calling customer service.

Delta Dental of Kentucky
PO Box 242810
Louisville, KY 40224-2810

Customer Service: 800-955-2030

If you have any questions, please contact customer service.