Delta Dental Team
We are proud of your efforts to adapt and work together to do what is necessary to get through this difficult time. We want our employees to feel as safe as possible, and we are continually monitoring the developments to lessen the impact of this situation on our team. The information below is intended to keep you up-to-date on decisions made by our leadership team and to provide important instructions on steps to help us navigate the weeks ahead.
Working from Home
Employees concerned for their health or those with compromised immune systems should work from home. This may include, but is not limited to, those with underlying health conditions (heart or lung disease, diabetes, etc.), those who are 60+ years old, those who have recently had surgery, etc. or those employees caring for someone with any of these conditions.
If you meet this criteria, please consult with your manager to discuss how your role can be accommodated in a work from home capacity.
Remote Work Requirements: The leadership team is temporarily suspending several remote work requirements during this time. We understand that not every staff member will have a dedicated workspace and we will allow you to work remotely as long as you:
o Are maintaining the confidentiality of Protected Health Information (PHI) and other protected confidential information;
o Are implementing good information security practices; and
o Immediately notify your direct manager if security matters arise.
Child Care: Schools and daycares are closed or will be soon, and we understand this may disrupt your workday. We ask that you work the best you can while caring for your children, elderly parents or other dependents. Please talk with your manager if your situation is affecting your ability to meet work expectations.
Voice Mail Messages
If you are working from home, we request that you change your voicemail greeting connected to your work phone number (736-EXT#) to reflect our current situation. For example:
Voicemail - Hello, this is [name] [position] with Delta Dental of Kentucky. To help reduce the risk of exposure and spread of the coronavirus, our staff is currently working remotely. Please leave me a message and I will return your call as soon as possible.
To access your voice mail remotely and change the greeting:
o Call 736-4600
o You will be prompted for your extension (5 digits- 6# # # #) and your p in
Employees may continue to request PTO through UltiPro. Please let your manager know if you submit a new request so that it can be approved.
Customer Service: Starting on Wednesday, March 18th, Customer Service hours will be changed to 8:00 am to 4:00 pm. A plan to communicate this to our customers and partners is being developed.
Mail Services: Effective immediately, Mail Room hours will be changed to 7:00 am to 3:30 pm. Mail services will be checking the KY-Mail Services inbox daily and can continue to fulfill your printing and mail requests at this time.
To help minimize risk to employees, effective immediately, no visitors will be allowed to enter the building without manager approval. A communication to those visitors who will be affected is also in progress.
As a reminder, if you are suffering from acute illness, especially fever, cough, and shortness of breath, we encourage you to seek medical attention following the CDC guidelines. If you contract COVID-19 or are exposed to someone who has been diagnosed with the virus, please notify your manager and HR.
Thanks for all that you are doing for Delta Dental. We will continue to evaluate employee needs and share additional information and resources as they become available. Stay Healthy!