In response to the Covid-19 pandemic, Delta Dental of Kentucky remains operational and has enabled employees to work remotely. During this time, we encourage offices to utilize electronic claims submission and register for direct deposit as paper claim check payments processing may be impacted. Free online claims submission and EFT sign-up are both available on DOT. Customer service representatives will be available by phone from 8am – 4pm EST, Monday through Friday and automated services will continue to be available 24/7. Thank you for your patience.
The health and safety of our providers, members and employees remains Delta Dental's top priority as we navigate the disruptions related to COVID-19. Based on the recommendations of federal and state governments, as well as the American Dental Association, dental offices have restricted services to urgent or emergency cases only.
Delta Dental understands some offices may have the capability to perform evaluations via audio or video technology. Unless there is a specific contract exclusion, Delta Dental of Kentucky will provide coverage for D0140 (Problem Focused Examination) whether provided in a dental office or virtually until the public health situation is resolved. The service will be paid based on the coverage/benefits available to the patient through their dental group or individual policy.
Please be mindful of patient privacy when using this technology. Also, know that the Office of Civil Rights (OCR) at the Department of Health and Human Services (HHS) says it, "will not impose penalties for noncompliance with the regulatory requirements under the HIPAA Rules against covered health care providers in connection with the good faith provision of telehealth during the COVID-19 nationwide public health emergency."
We understand this is an uncertain time for all of us and we will continue to evaluate interim policies as necessary. Thank you for the care you provide to our members, especially during these most challenging times.